Elevate your space with Chroma Elite luxury coatings.

Your Satisfaction Is Our Priority

Shipping & Returns

We're committed to delivering your premium paint products safely and standing behind every purchase.

Last Updated: March 17, 2026

Our Commitment to You

At Chroma Elite, we understand that purchasing premium paint products is an investment in your space. We're committed to making your shopping experience as smooth as possible, from order placement to delivery and beyond.

This page outlines our shipping methods, delivery expectations, return eligibility, and refund process. If you have questions that aren't answered here, our customer service team is ready to help.

Shipping Policy

Order Processing Time

Most orders are processed and prepared for shipment within 1-3 business days after order confirmation. Please note:

  • Orders placed on weekends or holidays are processed on the next business day
  • Custom color orders may require additional processing time (typically 3-5 business days)
  • Large or bulk orders may require extended processing time—we'll notify you if this applies to your order
  • You'll receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking information once your order ships

Shipping Methods & Carriers

We partner with trusted carriers to ensure safe delivery of your products. Shipping options include:

  • Standard Shipping: 5-7 business days (most cost-effective option)
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days (available for select products)
  • Freight Shipping: Available for large or commercial orders

Shipping methods and availability may vary based on your location and the products in your order. All available options will be displayed at checkout.

Shipping Costs

Shipping costs are calculated based on:

  • Order weight and dimensions
  • Destination address
  • Selected shipping method

Exact shipping costs will be displayed during checkout before you complete your purchase. We occasionally offer free shipping promotions—check our homepage for current offers.

Delivery Timeframes

Delivery timeframes are estimates and begin after your order has been processed and shipped. Actual delivery times may vary based on:

  • Carrier performance and capacity
  • Weather conditions and natural events
  • Destination accessibility
  • Customs processing (if applicable)
  • Holidays and peak shipping periods

While we work with reliable carriers, delivery dates are not guaranteed. If your order is time-sensitive, please contact us before placing your order to discuss options.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with:

  • Tracking number
  • Carrier information
  • Link to track your shipment online
  • Estimated delivery date

You can also track your order by logging into your account on our website. Please allow 24 hours after shipment for tracking information to become active in the carrier's system.

Shipping Restrictions

We currently ship to addresses within the United States, including:

  • All 50 states
  • APO/FPO military addresses (certain products may be restricted)
  • U.S. territories (additional shipping time may apply)

We cannot ship to P.O. boxes for certain large or heavy items. If you have questions about shipping to your location, please contact us before placing your order.

Delivery and Responsibility

Title and risk of loss pass to you upon delivery of products to the shipping carrier. This means that once your order is handed off to the carrier for delivery, we are not responsible for loss, damage, or delays that occur during transit.

However, we care about your satisfaction and will work with carriers to help resolve shipping issues whenever possible. If your order arrives damaged or doesn't arrive at all, please contact us immediately so we can assist you.

Important: It is your responsibility to provide an accurate and complete shipping address. We cannot be held liable for non-delivery or delays caused by incorrect address information.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within the guidelines outlined below.

Return Eligibility

To be eligible for a return, products must meet the following conditions:

  • Return request initiated within 30 days of delivery
  • Products are unused and in original, resaleable condition
  • Original packaging, labels, and documentation are included
  • Containers are unopened and seals are intact
  • No signs of installation, application, or use

Non-Returnable Items

The following items cannot be returned:

  • Custom-mixed colors: Products mixed to your specifications cannot be returned unless defective
  • Opened containers: Any paint or coating product that has been opened cannot be returned for safety and quality reasons
  • Special order items: Products ordered specifically for you from manufacturers
  • Clearance or final sale items: Items marked as clearance or final sale are not eligible for return
  • Used products: Any product showing signs of use, installation, or application
  • Products without original packaging: Items that cannot be resold due to damaged or missing packaging

If you're unsure whether a product is returnable, please contact us before initiating a return.

Return Window

You have 30 days from the date of delivery to initiate a return. Returns requested after this period may not be accepted. We recommend inspecting your order upon arrival and contacting us promptly if you have any concerns.

How to Return an Item

To initiate a return, please follow these steps:

1

Contact Us

Email us at sales@chromaelite.com or call 813-841-9642 to request a return authorization. Please provide your order number and reason for return.

2

Receive Return Authorization

Once approved, we'll provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not ship items back without an RMA number—unauthorized returns may not be processed.

3

Package Your Return

Pack items securely in their original packaging. Include all documentation, accessories, and the RMA number clearly visible on the outside of the package. You are responsible for ensuring safe return shipment.

4

Ship Your Return

Ship the package using a trackable shipping method to the address provided in your return authorization. We recommend purchasing shipping insurance. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Important: Returns without an RMA number or that do not meet our return eligibility criteria may be refused or returned to you at your expense.

Refund Policy

Once we receive your returned item and verify it meets our return criteria, we'll process your refund according to the following guidelines:

Refund Timing

Refunds are typically processed within 5-7 business days after we receive and inspect your return. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to that card. If you paid via another method, we'll process the refund accordingly.

Shipping Fees

Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). You are responsible for return shipping costs in most cases.

Restocking Fees

A restocking fee of up to 15% may apply to certain returns, particularly for large or special order items. We'll inform you of any applicable restocking fees when you request your return authorization.

You'll receive an email confirmation once your refund has been processed. If you haven't received your refund within the expected timeframe, please contact your financial institution first, then reach out to us if the issue persists.

Exchanges

We want to make sure you get exactly what you need. If you'd like to exchange a product for a different item, please follow our return process outlined above and place a new order for the item you'd like instead.

For defective products or shipping errors, we'll work with you to arrange a direct exchange at no additional cost to you. Please contact us immediately if you receive a damaged or incorrect item.

Note: Due to the nature of custom-mixed paint products, we cannot exchange custom colors unless they were mixed incorrectly according to your specifications.

Damaged or Incorrect Orders

We take great care in packaging and preparing your orders, but occasionally issues can occur during shipping. If your order arrives damaged or if you receive the wrong item, please take the following steps:

Report Issues Within 48 Hours

  • Contact us immediately at sales@chromaelite.com or 813-841-9642
  • Provide photos of the damaged packaging and product
  • Include your order number and a description of the issue
  • Do not discard damaged items or packaging until we've resolved the issue

We'll work quickly to resolve the issue by either:

  • Sending a replacement product at no charge
  • Issuing a full refund, including shipping costs
  • Providing a credit for a future purchase

Defective Products: If you discover a product defect after use, please contact us as soon as possible. Depending on the nature of the defect and when it was discovered, we may offer a replacement or refund. Our 20-year limited warranty on certain products provides additional protection—please refer to product-specific warranty information.

Order Cancellations

We understand that plans change. Here's what you need to know about canceling orders:

Before Shipment

If your order has not yet shipped, you may be able to cancel it. Please contact us as soon as possible at sales@chromaelite.com or 813-841-9642. If we can stop the order before it ships, we'll cancel it and issue a full refund.

After Shipment

Once an order has shipped, it cannot be canceled. However, you may refuse delivery or return the order following our return process outlined above. Please note that return shipping costs and any applicable restocking fees will apply in this case.

Custom Orders

Custom-mixed colors and special order items cannot be canceled once production has begun. We'll inform you of the point of no return when you place a custom order.

Questions? We're Here to Help

If you have questions about shipping, returns, or any aspect of your order, our customer service team is ready to assist you.

Chroma Elite

Address:
615 Channelside Dr
Tampa, FL 33602
United States

Phone: 813-841-9642

Email: sales@chromaelite.com

Hours: 8:00 AM – 6:00 PM EST (Monday - Friday)

You can also visit our Contact Page for additional ways to reach us or to submit an inquiry online.

We typically respond to inquiries within 24 hours during business days. For urgent matters related to damaged or missing orders, please call us directly for the fastest assistance.

Thank you for choosing Chroma Elite. Your satisfaction is our priority, and we're committed to making every aspect of your experience exceptional.